Privacy Policy
Last updated: [07/18/2026]
Solving Lotus ("we," "us," or "our") is a trade name of New Light Coaching LLC. This Privacy Policy explains what information we collect through www.SolvingLotus.com, how we use it, who we share it with, and how we protect it.
1. Information We Collect
We may collect the following types of information:
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Contact information: name, email address, and phone number (e.g., when you book a call, join our email list, or contact us)
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Payment information: processed securely through Stripe. We do not directly collect or store your credit card details.
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Booking and scheduling information: submitted when you schedule a discovery call or coaching session
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Coaching program data: information you share during coaching sessions, worksheets, and program materials
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Survey and research data: responses to optional surveys measuring identity strength, self-trust, self-efficacy, and personal progress, used to improve our coaching methodology
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Communications: messages sent via Instagram direct message or automated chat tools (e.g., in response to keyword prompts)
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Website usage data: general analytics such as pages visited, browser type, and device information, collected automatically through standard website technology
2. How We Use Your Information
We use the information we collect to:
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Deliver coaching services and program content
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Process payments for coaching programs and sessions
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Schedule and confirm discovery calls and sessions
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Send program-related emails, reminders, and updates
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Send optional free resources (such as guides or protocols) you request
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Conduct research to improve our coaching methodology (using de-identified or aggregated data where possible)
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Respond to questions and provide customer support
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Maintain records required for business and legal purposes
​​3. How We Share Your Information
We do not sell your personal information. We share information only with the following categories of service providers, solely to operate our business:
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Stripe — payment processing
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Wix — website hosting
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Wix — email list management and communications
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Instagram — automated messaging and content delivery
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Zoom — video coaching sessions and calls
These providers may process your information on our behalf but are not permitted to use it for their own independent purposes. We may also disclose information if required by law.
4. Coaching and Research Data
Participation in surveys or research related to our identity coaching program is voluntary. Survey responses are used to evaluate and improve our coaching methods. We do not collect information related to self-harm or suicidal ideation as part of our surveys. Solving Lotus provides coaching services and is not a substitute for mental health treatment, therapy, or counseling. If you are experiencing a mental health crisis, please contact a licensed professional or crisis service.
5. Data Security
We take reasonable steps to protect your information, including:
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Using reputable, industry-standard third-party platforms (Stripe, Wix, Zoom, and others listed above) that maintain their own security and compliance standards, including PCI-DSS compliance for payment processing
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Limiting access to personal information to what is necessary to provide our services
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Not storing raw payment card data on our own systems
No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
6. Your Choices
You may:
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Unsubscribe from marketing emails at any time using the link in any email
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Request access to, correction of, or deletion of your personal information by contacting us at SolvingLotus@gmail.com
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Decline to participate in optional surveys or research without affecting your access to paid coaching services
7. Children's Privacy
Our services are not directed to individuals under 18, and we do not knowingly collect personal information from children.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date.
9. Contact Us
If you have questions about this Privacy Policy or how your information is handled, contact us at:
Solving Lotus
c/o New Light Coaching LLC
SolvingLotus@gmail.com
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